Refund Policy

1. DIGITAL PRODUCTS REFUND POLICY
Website Templates:​

• Refunds available if templates fail to download

• No refunds after templates have been or attempted to be customized or used for live websites

• Refund requests must include reason and purchase details
   

Mini Mastermind Programs:​

• No refunds available for monthly memberships 

• No refunds for attended live sessions or accessed recorded content

• No refunds for annual memberships
   

2. REFUND PROCESS
To request a refund:

1. Contact our support team

2. Provide your order number and reason for refund

3. Allow 5-10 business days for review

4. Approved refunds processed within 60 business days

5. Refunds issued to original payment method only
    

3. NON-REFUNDABLE ITEMS
The following are not eligible for refunds:

• Custom design work or one-to-one services already in process

• Membership fees after accessing premium content and community

• Sale or promotional items (unless faulty)
   

4. EXCEPTIONAL CIRCUMSTANCES
We may offer refunds outside standard policy for:

• Technical issues preventing product use

• Significant errors in product description

• Service unavailability due to our systems but does not include Wix Studio T&Cs

• Medical or compassionate grounds (at our discretion)
   

5. CHARGEBACKS AND DISPUTES

• Contact us before initiating chargebacks

• Disputed chargebacks may result in account suspension

• We reserve the right to seek recovery of costs for fraudulent disputes
   

6. PARTIAL REFUNDS
We may offer partial refunds for:​

• Bulk purchases where only some items are faulty

• Services partially delivered due to our error
   

7. REFUND LIMITATIONS

• Refunds limited to purchase price (excluding processing fees)

• Currency conversion rates may affect refund amounts

• No compensation for opportunity costs or consequential losses
   

8. CONTACT FOR REFUNDS
Email: kieron@foxleydigital.com Response time: Usually within 48 hours Include: Order number, purchase date, and detailed reason